Terms of Use

These Terms of Use apply to all courses, masterclasses, intensives, memberships, and digital products that you buy from Sarah Fay and Writers at Work LLC ("we," "us," "our"). When you buy, enroll, or access a program, you agree to these terms. If you do not agree, do not buy or use the program.

1. Purchases and Payment

You agree to pay the full price of the program you select. If you select a payment plan, you agree to make all payments on the schedule shown at checkout. A payment plan is a way to pay for the full program over time. It is not a subscription that you can cancel.

2. Failed Payments

If a payment on a payment plan fails, the system will try the payment again. We will also email you so that you can update your payment information. If a second payment fails, we will remove your access to the program. Your access will start again when you pay the full balance that is due. You must pay the full balance even if we remove your access.

3. No Refunds

All sales are final. Our programs are digital products. You get access to the materials, and you can download them, as soon as you buy. For this reason, we do not give refunds, partial refunds, or credits for any reason. This includes if you do not use the program, do not finish it, or do not attend live sessions.

4. No Chargebacks

You agree not to file a chargeback or payment dispute with your bank or card company for a program you bought. If you have a problem with a charge, email us first at [email protected]. If you file a chargeback, we will remove your access to the program. You will also pay any fees and costs that we have because of the chargeback.

5. Copyright

All program materials are copyrighted by Sarah Fay and Writers at Work LLC. This includes videos, Interactive PDFs, templates, recordings, slides, and written content. We own all rights to these materials.

6. Personal Use Only

Your purchase gives you personal access only. It does not give you ownership of the materials. You may not:

• Share, copy, resell, or distribute any program materials.
• Share your login or let another person use your account.
• Record, copy, or share live sessions.

If you do these things, we can remove your access with no refund.

7. Substack DNA™ and Our Teaching Methods

Substack DNA™ is a trademark of Sarah Fay and Writers at Work LLC. You may not teach the ideas, methods, or frameworks from our programs directly to others. You may not teach Substack DNA™, or present it as your own. If you refer to our programs, to Substack DNA™, or to the Substack DNA™ framework, you must give proper attribution to Sarah Fay.

8. Your Results

We teach and give guidance. We do not guarantee results. Your results depend on many things, such as your effort, your writing, your experience, and changes to Substack. Examples of results from other students are not a promise that you will get the same results.

9. Not Professional Advice

Our programs are for education only. They are not legal, financial, tax, or medical advice. For advice of this type, speak to a qualified professional.

10. Your Conduct

In live sessions, chats, and communities, treat other people with respect. Do not share what other students say or write outside the program. We can remove your access if you harass other people or break these terms. If we remove your access for this reason, we will not give a refund.

11. Access Period

You have access to each program for the period stated on its sales page. When that period ends, your access can stop. Please download the materials that you want to keep before then.

12. Changes to Programs

We can update, change, or remove parts of a program, such as content, dates, or guest sessions. If we must change a live session, we will tell you as soon as possible.

13. Limitation of Liability

To the full extent the law permits, we are not responsible for any indirect, incidental, or consequential damages that come from your use of a program. Our total liability to you is not more than the amount that you paid for the program.

14. Indemnification

You agree to protect us from claims, losses, and costs that come from your use of a program or from your violation of these terms.

15. Governing Law

The laws of the State of Illinois apply to these terms. Any dispute will be decided in the courts of Cook County, Illinois.

16. Changes to These Terms

We can change these terms at any time. The changes apply when we put them on this page. The terms that apply to your purchase are the terms on this page on the date that you buy.

17. Contact

If you have questions about these terms, email [email protected].